This is not an apology
We write further to your letter dated 12 August 2007, regarding your journey with Alitalia. We regret to learn that your suitcase is still missing.
We would like to inform you that we have immediately sent your entire file to our Central Tracing Office in Rome for extensive searches to be carried out. For your information, the searches can take up to 10 weeks from the date of the occurrence.
We wish to reiterate once again our sincere regret for the unfortunate occurrence and hope to contact you with news regarding your suitcase in the near future.
