It’s been a while coming, but Shoppable Tweets are finally being phased out after Twitter’s commerce team have disbanded and the social platform refocuses its efforts elsewhere. Does this mark the beginning of the end of shoppable social?
Twitter is facing all sorts of challenges around securing a purpose and business model which ensures its future. As an organisation, they’re still unsure of exactly what they offer the market and where revenue should come from. At this point, functionality which is not core to their product is simply a distraction.
With that for context, it would be rash to claim this sounds the death knell for the concept of ‘Buy Now’ buttons outside of e-commerce environments, and as Twitter may be stepping away from commerce in social, other platforms invest more in to it.
Pinterest have been supporting ‘buyable pins’ for about 18 months. As a platform which is both a highly visual environment that can ‘face up’ products extremely well, and providing significant inspiration and research tool for many users – adding the ability to immediately own something that you discover whilst in this headspace feels like a very native part of the Pinterest experience. In contrast, the leap from reading to buying was often much larger with Twitter.
Instagram too have recently launched shoppable tags, with a limited number of brands such Kate Spade coming on board as launch partners. Another highly visual platform, Instagram often features products in brand channels, promoted posts and consumer posts – so again this feels like a very natural place to close the gap between inspiration, desire and purchase. Instagram’s further attraction is its high profile authors – the celebrities and influencers posting content on a regular basis. If Taylor Swift posts a selfie, featuring a tagged shoppable item to her 64 million followers, you can pretty much ensure a healthy return on a piece of non-paid media.
Others are dabbling too.
YouTube has shoppable video and Facebook has a range of shoppable formats. Brands have toyed with various types of shoppable content – Burberry’s shoppable live-streamed catwalk during the 2016 London Fashion Week is a notable example of allowing customers to buy immediately, not having to wait until product hit the shelves.
And therein lies the insight. The increasing on-demand expectation of consumers, that they be able to buy something whenever and however they see it, means brands are constantly looking for ways of making their brand as accessible as possible.
Where it fails, however, is if the moment or context is wrong.
A predominantly textual experience does not make for a good shopping experience for many brands – poor Twitter.
A visual feast, with great photography and rich video – in other words, the closest thing to holding the product in your hand (VR not withstanding) is a significant part of “new retail” – and using frictionless payment technology, smart integration of stock availability and rapid fulfilment means Inspiration and Purchase can exist within the same two swipes.
So, this is the end of the first generation of shoppable media – the blunt approach of making everything shoppable has passed. Here comes the next generation, and now it’s time to learn from early experimentation and apply it intelligently.
Slapping a Buy Now button onto every piece of media and communications is not clever. No-one wants to be sold to constantly. But enabling purchase in the most meaningful and relevant moments, and making that experience as effortless as possible? Well, that’s new retail.
Originally posted at: Retail Week